The formal review seeks to empower consumers and streamline support from cable, broadband, and satellite providers.
The Federal Communications Commission (FCC) initiated a formal inquiry to evaluate the quality of customer support provided by cable, broadband, satellite TV, and voice service providers. The Notice of Inquiry intends to gather information on current customer service practices and enhance consumer experiences by facilitating easier subscription cancellations, enabling access to live representatives, and providing clearer communication regarding automatic renewals.
“We can and should expect consistent, transparent, and helpful customer service from the communications companies that provide so many services that are so vital in our day-to-day lives,” said FCC Chairwoman Jessica Rosenworcel. “No one should get stuck in a doom loop trying to cancel a subscription or just get a human being to help resolve their service problems.”
The FCC adopted the Notice, highlighting specific areas for improvement, including better cancellation processes, explicit consent for service renewals, improved access to live support, and updates to service rules that reflect technological advancements. The inquiry also seeks to enhance accessibility for individuals with disabilities and to consider aligning existing customer service regulations across various communication services.
As the Lord Leads, Pray with Us…
- For the FCC chair to receive God’s wisdom as she presides over the commission.
- For members of the FCC to be discerning as they regulate the communications industry.
Sources: Federal Communications Commission
